dudley

Warranty

dudley offers unparalleled direct to school service, support and expertise.

Our warranty on all serialized locks is two (2) years from date of purchase. Liability is limited to the replacement of our product only. The warranty does not cover damage resulting from mis-use or abnormal abuse.

All defective locks must be returned to us freight or postage prepaid (Collect shipments will not be accepted). Therefore, to reduce and avoid unnecessary shipping costs for locks beyond the guarantee period, we suggest that you first fax or e-mail the serial number of the defective locks to verify if still on warranty. Fax and e-mail address as follows:

Fax: 1-800-229-0081
E-mail: dudley.service@dudleylock.com

Once your list has been verified, a Customer Service Representative will advise you which locks are still under warranty and how to proceed. Should defective locks need to be returned to our attention, we will provide you with a RA (Return Authorization) number which is required to be referenced on your school letterhead.

For further information, please do not hesitate to contact our Customer Service department at 1-800-227-9599.